Center For Refugee Services
About Our Staff

Margaret Costantino, MA, LPC
Executive Director

Margaret is a lifelong resident of San Antonio and has spent over 20 years as a career counselor in higher educational settings. She has three years of experience working in a community mental health program that she co-founded in San Antonio (S.A.), Texas. She has worked with the resettled refugee population in S.A. since 2008 years teaching ESL, citizenship classes, and addressing their psychosocial needs. She earned her Master's in Counseling from the University of Texas at San Antonio and is a licensed professional counselor. She also has 6 years experience teaching at the University of Texas at San Antonio.


Jann Fractor
Associate Director

Jann Fractor has been an active volunteer and advocate in the San Antonio refugee community for many years. As a retired ESL teacher, Jann has used her extensive teaching and English language proficiency to teach CRS students, to train ESL volunteers, and to facilitate the CRS' annual scholarship program for new college goers. Jann is also the coordinator of CRS' new mother's program.


About Our Board Members

Jean Sherrill
Board President

Jean is a retired pharmacist, earning her BS in Pharmacy at the University of South Carolina while husband Jody was assigned at Fort Jackson, SC. During Jody�s 20 years as an Army officer, Jean was active as a per diem pharmacist, a Red Cross volunteer at military bases, and a community and chapel activities volunteer. The Sherrill�s �retired� to San Antonio in July of 1993, where Jean began her 18� year career as a pharmacist with CVS Caremark Mail Order Division. She retired again in April, 2011. In 2008, Jean became aware of the significant refugee influx into San Antonio and began to serve at the Center for Refugee Services as ESL teacher, transportation provider, and addressed other needs of the community. In July, 2014, Jean organized the all-volunteer craft shop, World Mosaic Market, at CRS to provide a sales outlet for our many talented local refugee artisans as well as work experience for those desiring to go into the retail workforce.


Sheila Adams, PhD, BCD, LCSW

Dr. Sheila Adams received her Bachelor of Social Work from Western Michigan University (1991); Master of Social Work from Our Lady of The Lake University (1992), San Antonio, TX; and her PhD with an emphasis in Social Work Research from the University of Texas at Austin (2002). Dr. Adams is a licensed Social Worker with a Board Certification from the American Board of Examiners. She served 28 years as an officer in the US Army before retiring in 2016. She held an array of leadership positions, i.e.. Department Chief, Manager, Professor/Educator, Principle Researcher, Author, and Consultant. Dr. Adams is published and has presented at many professional conferences. While assigned to Korea (2002-2006), Dr. Adams worked closely with the US Embassy Immigration Office on Service Members and their families issues related to Visas.


James "Jim" Karlak

Retired President and COO, James Karlak Business Consulting


Maurya Villarreal
Board Member

Maurya grew up in San Antonio and was educated at the University of the Incarnate Word where she received a degree in adult/child psychology. She has been helping the resettled refugee population since 2008 and has focused on welcoming new families, working with new parents, and finding contacts for job seekers. She has been an active CRS volunteer for many years and a successful fundraiser to the center.


Veena Prasad
Board Member

Veena Prasad is a doctoral student in Counseling and has been a long term resident of San Antonio. She was a researcher at the UT Health Science center. During her tenure at UTHSCSA , she was on the board of International Alliance, an organization that helped settle researchers who visited the university for training. She has organized several fundraisers for United Way, India Association, Bexar County Justice center along with her daughter Miss. Sapna Prasad. She teaches music and is very involved in local charitable organizations. She also conducts religious Hindu ceremonies such as weddings, naming ceremonies, and the like. She enjoys singing and playing the Veena, which is a musical Instrument.


JoAnn Flores, JD
Board Member

Jo Ann Flores received a Bachelors of Science Degree in Health, Leisure and Sports, from the University of West Florida in Pensacola, Florida (1991). Mrs. Flores is a military veteran and served as an officer in the army for six years (1991-1996). She holds a Juris Doctor Degree from St. Mary�s University School of Law (1999), and currently works as Assistant City Attorney for the San Antonio City Attorney�s Office (14 years), where she serves as the Lead Juvenile Prosecutor. She is a member of Oak Hills Church, Journey Fellowship, Schertz, Texas.


Brooks Von Bieberstein, JD
Board Member

Brooks von Biberstein is fairly new to the San Antonio area. She grew up in North Carolina but lived for many years in Boston. Brooks is an attorney in private practice. She attended the University of North Carolina at Chapel Hill, where she earned a BA in English and a Juris Doctor. She has been involved in social justice advocacy throughout her life and feels fortunate to have the opportunity to work with refugee families who are struggling to establish a new life in Texas. 


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